Frank Richards is a management consultant specializing in business service level agreements’ Last month, four seminars were held in major Australian cities, but found that the ticket money does not cover their costs’
In these days of instant payment that you believe that the problem of arrears of rates is a major problem’ Unfortunately, the days of instant payment does not coincide with the days of red tape, without the purchase ledger accounting’ Companies have their own internal rules on the collection of claims and May to take over 90 days to remove all obstacles’ Although this is probably one of the best reasons for the issuing of invitations to delegates from companies with more than three months before the event, which leaves you with the dilemma of what to do with the failure of the delegates’
The answer, like all financial matters, is to have a set of standards that the contracts are sent to the production of documents, the confirmation of registration, assembly instructions and other communications that you share their delegates in May’ There is nothing complicated about the wording, you all been? If payment is not received 21 days before the event, will not be a place reserved for the delegation?’ Choose your time realistically, if you alienate potential participants in May, knowing that his department can not meet the criteria’
Appoint an administrator of your computer as a credit analyst to keep an eye on late payments and do their job to make calls more often to ask how to delegate the payment is in progress’ This pressure is usually only expedite payment to the delegate does not want to lose their place in the event and its use to the payment terms coax money from the accounts’
What to do about late payment
In extreme cases, delegates will make their powerlessness against the moneyman who are against any party with the child in turn’ This is your opportunity to be magnanimous and allow delegates to attend the event and bring a check or cash with them, even deliver to the door’
Note that the bad debt in Australia can be measured in trillions of dollars each year and the main reason is poor management of debt, which means that people often are not sufficient to allay buyers offenders’
Therefore, be tough and strong, an event is an instant product, consumed as it is done’ If you receive your payment, a comment that you can afford, perhaps, of all players who are providing goods and services to make this event a success? You can not ask for the product will be refunded’
Be polite and understanding, he has a place on one side of an event or one-on-one counseling as an alternative’ Be as flexible as possible, but soon non-compliance by the relaxation of the rules of your organization who can not get their act together’